Shipping Policy

FREE SHIPPING WITHIN AUSTRALIA

  • Free standard shipping on all orders
  • E-parcel is fully trackable once shipped
  • Allow 3-5 business days
  • Signature required on delivery
  • Carrier: Australia Post


EXPRESS SHIPPING AVAILABLE

  • $24.95 flat rate express shipping
  • E-parcel is fully trackable once shipped
  • Allow 1-3 business days
  • Signature required on delivery
  • Carrier: Australia Post

Please note that the above delivery times are estimates and that due to COVID-19 restrictions, delivery delays may be experienced.

 

Order Cancelations and Address Changes

  • Orders cannot be canceled or changed.
  • If you cannot pick the unit up from the original address, the carrier will attempt to deliver and then hold your package at the closest Australia Post office for 10 days.
  • If you cannot pick it up there, it will be sent back to us. We will then contact you to confirm a desired address change. This will incur a redelivery charge.
  • If you would like a refund, upon delivery, you can refuse the package (do not sign) and it will be sent back to us where we will then contact you confirming your refund.

Manual Guides

Feel free to check out our Manual Guides to find a detailed guide on how to use your recovery items.

FAQ

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Our customer support is available Monday to Friday: 8am-8:30pm.Average answer time: 24h